Refund policy

Last updated: October 11, 2026

Glance is a digital subscription. There is nothing physical to ship or return. This policy explains when you can get a refund and how cancellation works.

First-purchase guarantee

If Glance doesn't work on your computer, email us within 7 days of your first payment and we will refund that payment in full.

To request it, email support@glanceapp.app with:

  • the email address on your Glance account;
  • your order number (from your receipt email); and
  • a short description of the problem, such as whether you use a Mac or Windows, your macOS or Windows version, and what happened.

We may first try to help fix the problem. If we can't, or you'd rather not troubleshoot, we will issue the refund. Once you're refunded, your subscription is cancelled and Glance stops working on your account.

The first-purchase guarantee applies once per customer, to your first payment only.

Renewals and partial periods

After your first payment, subscription fees are non-refundable. This includes automatic renewals. We do not give refunds or credits for partial billing periods, unused time, or unused AI usage.

If you were charged after cancelling, charged twice, or charged the wrong amount, email us and we will refund the mistaken charge.

Cancelling your subscription

You can cancel at any time:

  • in Glance, go to Settings → Account → Manage account…; or
  • sign in to your account on our website.

Cancellation takes effect at the end of your current billing period. You keep full access until then, and you won't be charged again. There are no cancellation fees.

How refunds are paid

Approved refunds go back to your original payment method through Shopify, our payment processor. They usually appear within 5–10 business days, depending on your bank or card issuer.

Chargebacks

If something is wrong with a charge, please contact us first. We usually resolve billing problems faster than a bank dispute. If you file a chargeback, your account may be suspended while the dispute is open.

Nothing in this policy limits any refund rights you have under the consumer protection laws where you live. Where the law requires a refund, we will provide one.

Contact

Questions about refunds or billing:

Glance.LLC
support@glanceapp.app